Placing Orders

Place your order online using our 100% secure shopping cart system. Simply select the item you would like, along with any options size or color choices, then click on "Add to Cart", and you will be taken to your shopping cart. From there, click on "Continue Shopping" or "Go To Payments" at the bottom of the shopping cart screen to either continue to browse or complete our simple and secure order process. If you choose to browse, you can return to your shopping cart at any time by clicking on the View Cart link in the top or bottom menu on every page on our site.

Please be assured that your sensitive information is encrypted and secure, so you can order online with confidence. However, if you are still uncomfortable sharing your payment information online, you may select "Call me for payment info" as your payment option.  You will then be prompted to enter your telephone number and best time to call.  We will call you for your credit card information and process your order at that time.  Our online ordering system also includes the option to pay by check (7 to 10 day hold) or money order.  Our mailing address is:

Tick-n-Thistle
7731 Blue Gill Dr.
Montague, CA 96064

Of couse, you may always place your order by phone during normal business hours or by toll free fax anytime.  Our toll free phone number accepts either regular voice phone calls or faxes:

800 880-1854  (voice or fax)
Normal business hours:
10 to 6, Pacific Time, Monday through Friday

Payment

We accept payment via Visa, MasterCard, American Express, checks or money orders.  Our secure server encrypts your credit card and personal information for your protection.  We also employ strict anti-fraud screening measures to further protect our customers.  We do not retain your credit card information once your order is completed.  If your order is shipping to Alaska or Hawaii, we will contact you with your total (including shipping charges) before charging your card.

If you choose to pay by check or money order, please make payable to:

Tick-n-Thistle
7731 Blue Gill Dr.
Montague, CA   96064

Orders paid by check will be held for 7 to 10 days to allow the funds to clear before processing.

We also accept purchase orders from schools, government agencies, non-profits and corporations. Please fax your purchase order to us at 800-880-1854, and be sure to include a contact name and phone number in case we have questions. Our terms on purchase orders are net 25.

Order Processing

Our goal is to process your order within 4 hours of the time you place it (during normal business hours).  Processing your order consists of running your credit card through our payment terminal with its anti-fraud screening measures, forwarding your order to the manufacturer of the product or products you have selected, and e-mailing you a detailed invoice.  Once you receive our e-mail invoice titled "Your Tick-n-Thistle Invoice", you can rest assured that your order has been processed.  We will also send you a shipping confirmation e-mail with tracking information when your order ships.

During especially busy times like the Christmas shopping season, we may take a bit longer than 4 hours to process your order, but we promise to always get to it within one business day!

Shipping

Our products ship directly to you from the manufacturer. This saves us money in a number of ways, and we pass those savings on to you in our very competitive pricing.  Remember that there is no additional charge for ground shipping on any orders to the continental US, so you won't get any nasty surprises at checkout!  Expedited shipping is available for most products at an additional charge that will vary based on shipping destination, please contact us for details.

We will send you a shipping confirmation e-mail with tracking information when your order ships.

Because each of our vendors uses the shipping carrier that is most cost effective for their product line, our shipping policies vary from one manufacturer to the next.  We have tried to give clear shipping information within the description of each product, if you would like to see the policies of each of our vendors on one page, please see our Shipping Information page.

We do not ship internationally - sorry!

* Please note:  Our shipping estimates are based on normal conditions.  During the Christmas shopping season, the estimated time to deliver may necessarily be longer due to increased volume for both our manufacturers and the shipping carriers.  Please keep this in mind and plan accordingly.  Thank you!

Returns

All of our products are covered by our 30 day unconditional guarantee.  Your satisfaction is of the utmost importance to us, without happy customers, we are nothing!

Please note: Special orders are not returnable.

Because our products ship directly from the manufacturer, each has a slightly different policy as far as where to return the item, and what information to include.  For this reason, we ask that you contact us before returning an item for specific instructions on that return.  Contacting us first will assure you a quick and hassle free return.  Unless the item is defective or otherwise unsatisfactory, the customer will be responsible for our actual cost to ship it to you, as well as return shipping.

If an item is damaged in shipment, please retain the original shipping box, as we will need to file a claim with the shipper, and they will need the box as proof of who is responsible for the damage.  We will replace the item or issue a refund (your choice) immediately.  Shipping claims are often long, drawn-out processes, and we see no reason for you to be penalized any further for something that is no fault of yours.

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