Placing Orders
Place your order online using our 100% secure shopping cart system. Simply select the item you would like, along with any options size
or color choices, then click on "Add to Cart", and you will be taken to your shopping cart. From there, click on "Continue Shopping" or "Go To Payments" at the bottom
of the shopping cart screen to either continue to browse or complete our simple and secure order process. If you choose to browse, you can return to your shopping cart at any time by clicking on
the View Cart link in the top or bottom menu on every page on our site.
Please be assured that your sensitive information is encrypted and secure, so you can order online with confidence. Our online ordering system also includes the option to pay by check (7 to 10 day
hold) or money order.
Our mailing address is:
Tick-n-Thistle
PO Box 1128
Bandon, OR 97411
Of couse, you may always place your order by phone or by toll free. Our toll free phone number accepts either regular voice phone calls or faxes:
We also accept purchase orders from schools, government agencies, non-profits and corporations. Please fax your purchase order to us at 800-880-1854, and be sure to include a contact name and phone number in case we have questions. Our terms on purchase orders are net 25.800 880-1854 (voice or fax)
Payment
We accept payment viaPayPal, Visa, MasterCard, American Express, checks or money orders. Our secure server encrypts your credit card and personal information for your protection. We also employ strict anti-fraud screening measures to further protect our customers. We do not retain your credit card information once your order is completed. If your order is shipping to Alaska or Hawaii, we will contact you with your total (including shipping charges) before charging your card.
If you choose to pay by check or money order, please make payable to:
Tick-n-Thistle
PO Box 1128
Bandon, OR 97411
Orders paid by check will be held for 7 to 10 days to allow the funds to clear before processing.
We also accept purchase orders from schools, government agencies, non-profits and corporations. Please fax your purchase order to
us at 800-880-1854, and be sure to include a contact name and phone number in case we have questions. Our terms on purchase orders are net 25.
Order Processing
Your order will be processed within one business day. Processing your order consists of running your credit card through our payment terminal
with its anti-fraud screening measures, forwarding your order to the manufacturer of the product or products you have selected, and e-mailing you a detailed invoice. Once you receive our e-mail
invoice titled "Your Tick-n-Thistle Sales Receipt", you can rest assured that your order has been processed. We will also send you a shipping confirmation e-mail with tracking information
when your order ships.
Shipping
Our products ship directly to you from the manufacturer. This saves us money in a number of ways, and we pass those savings on to you in our very competitive pricing. Remember that there is no additional charge for ground shipping on any orders to the continental US, so you won't get any nasty surprises at checkout! Expedited shipping is available for most products at an additional charge that will vary based on shipping destination, please contact us for details.
We will send you a shipping confirmation e-mail with tracking information when your order ships.
Because each of our vendors uses the shipping carrier that is most cost effective for their product line, our shipping
policies vary from one manufacturer to the next. We have tried to give clear shipping information within the description of each product, please see our Shipping Information
page for more detailed information.
Shipments to Alaska, Hawaii and Canada will usually incur a shipping charge, and not all items will ship to these locations (though most will). More details on shipments
outside the continental US.
* Please note: Our shipping estimates are based on normal
conditions. During the Christmas shopping season, the estimated time to deliver may necessarily be longer due to increased volume for both our manufacturers and the shipping carriers.
Please keep this in mind and plan accordingly. Thank you!
Returns
Your satisfaction is of the utmost importance to us, without happy customers, we are nothing!
Our products are covered by our 30 day return policy. The products must be in new and re-sellable condition and returned in the original packaging. Special orders are not returnable.
Please note: Our animal products are returnable if you are dissatisfied with the quality upon receipt of the item. Unfortunately, we cannot accept returns on the basis that the animal is not using
the item. Once the item has been introduced to your pet, it is no longer returnable.
Because our products ship directly from the manufacturer, each has a slightly different policy as far as where to return the item, and what information to include. For this reason, we ask that you contact us before returning an item for specific instructions on that return. Contacting us first will assure you a quick and hassle free return. Unless the item is defective or otherwise unsatisfactory, the customer will be responsible for our actual cost to ship it to you, as well as return shipping and any re-stock fee imposed by the manufacturer (this will vary from one manufacturer to the next, but is typically 10 to 20%).
If an item is damaged in shipment, please retain the original shipping box, as we will need to file a claim with the shipper, and they will need the box as proof of who is responsible for the damage. We will replace the item or issue a refund (your choice) immediately. Shipping claims are often long, drawn-out processes, and we see no reason for you to be penalized any further for something that is no fault of yours.
60 Day Price Guarantee
If our price drops within 60 days of your purchase we will cheerfully refund the difference. Just give us a call or drop us a line with your order number and we'll issue your refund right away.
No need to put off your purchase waiting for a sale - shop when it's best for you!
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