If you would like an update on the status of your order, please send
us an e-mail with the following information:
- Your Order ID and/or name
- The item or items you ordered
- The date you placed your order (an approximate date is okay!)
Your Order ID (a seven digit number) or name is the most critical information, the rest will help us confirm that we are looking at the correct
order.
We will contact you as soon as possible with an update, usually within a few hours during our normal business day (Monday through Friday, 10 am to 6 pm Pacific Time).
We will always send you a shipping confirmation e-mail with tracking information when your order ships.
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