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About
Us
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Who
we are
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The Tick-n-Thistle
is a small, family owned company located in Northern California dedicated
to excellence in customer service.
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What
we do
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At The Tick-n-Thistle
we strive to bring you innovative, high quality products at competitive
prices. But so do many other online stores, so what makes us different?
In a word, service. We cut our Internet teeth, so to speak, by
working for some of the biggest names on the 'Net. In so doing,
we learned what separates good customer service from great customer
service, and we are committed to great customer service.
We are also very
demanding shoppers -- we expect great customer service from our vendors
as well, and we only work with manufacturers who live up to our high
standards. You can expect only high quality products at Tick-n-Thistle.
In the unlikely event that you are dissatisfied with your purchase for
any reason, please let us know so that we can make it right. "100%
satisfaction guarantee -- we aren't happy unless you are!" isn't
just an empty slogan, it's our driving force.
Don't just take
our word for it, read our Customer Testimonials
to see what others have to say!
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How
we do it
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We work exclusively
with manufacturers who ship their products directly to our customers.
We do this for two reasons, first, it allows us to keep our costs down,
which in turn keeps our prices competitive. More importantly,
it allows us to focus on what we do best: customer service.
At The Tick-n-Thistle you will find a level of personal service unparalleled
in the industry. We are a still a small company, so you won't
find us here 24 hours a day, 7 days a week, but you will find us to
be very responsive to your questions or concerns. We truly aren't
happy unless you are!
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What we believe
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America truly is
a land of opportunity, and we feel fortunate to live and do business
here. As more and more well paying manufacturing jobs are being
lost in the United States due to manufacturing operations being shifted
to other countries, we have become increasingly concerned. We
have developed some wonderful relationships with the manufacturers whose
products we carry; some are small family businesses, some are larger
corporations, all are dedicated to excellence in their products and
their service. In support of them, and of all companies who still
manufacture their goods here in the US, as of April 30, 2004, we have
adopted a policy of carrying only products made in the USA.
While we understand
the economic realities that have prompted many companies to outsource
their manufacturing, we have growing respect and admiration for those
that find a way to make it work here on US soil. We are proud
to reward their effort and innovation with our business, and we
hope you will join us in supporting these fine manufacturers!
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Why
we don't have sales
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If we offered our
products "on sale" at certain times of the year, that would
mean that we would have to overcharge you the rest of the year, and
that is just not acceptable to us. Our policy is to offer you
our products at the lowest price we can every day while still providing
you with the very best customer service.
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Copyright
© 2003 - 2008 Tick-n-Thistle
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